How can we help?
From tracking updates to complex logistics planning, our team is here for you.
Track a Shipment
Get real-time status updates and proof of delivery instantly.
Sales Inquiry
Request a quote or discuss enterprise logistics solutions.
General Support
Help with billing, claims, or general account questions.
Direct Contact
Phone Support
Germany: +49 15630810194
Poland: +48732 080 660
Operating Hours
Control Tower: 24/7/365
General Support: Mon-Fri, 8am-6pm CET
Common Questions
How do I track my shipment?
Enter your tracking number (e.g., APX123456789) on our homepage or tracking page for real-time updates.
What are your support hours?
Our Control Tower team operates 24/7/365 to monitor critical shipments. General support is available Mon-Fri, 8am-6pm local time.
How do I file a claim?
Claims can be initiated through the contact form. Please have your tracking number and supporting documentation ready.
Regional Headquarters
Hamburg, Germany
Gansemarkt 31, 20354
Chicago, USA
O'Hare International Airport
Hong Kong, China
Chek Lap Kok
Compliance & Security
Our operations meet the highest international standards for quality, safety, and security.