How Can We Assist You?
Find answers to common logistics questions, download standardized shipping documents, or submit an inquiry directly to our 24/7 dispatch desk.
Need Immediate Operations Support?
Our dispatch team monitors active cargo 24/7/365. Average response under 15 minutes.
Frequently Explored Topics
Shipment Tracking & Telemetry
Understanding milestone scans, GPS updates, and estimated delivery recalculations.
- How to track using BOL vs Container Number
- Understanding 'Customs Pre-Clearance' status
- Setting up automated milestone email webhooks
- What to do if a milestone timestamp is delayed
Customs, HS Codes & Duties
Requirements for international trade, HS tariff codes, import VAT, and bonded transits.
- 2026 European Union Import VAT & Tariff regulations
- How to fill out a Commercial Invoice correctly
- Understanding Free Trade Agreement preferential origin
- Customs power of attorney (POA) setup process
Rates, Invoicing & Billing
Freight quotes, bunker fuel adjustment factors (BAF), accessorial fees, and payment terms.
- Understanding volumetric weight vs gross weight
- Bunker adjustment factor & peak season surcharges
- Consolidated monthly invoicing for enterprise accounts
- Payment methods accepted: Wire, ACH, and Corporate Credit
Cargo Insurance & Claims
All-risk cargo coverage terms, damage reporting protocols, and claim resolution timelines.
- Standard carrier liability vs all-risk cargo insurance
- How to document cargo damage upon delivery
- Time limits for filing concealed damage claims
- Claims resolution roadmap: What to expect in 14 days
Cargo Claim Resolution Roadmap
Clear steps to follow if your shipment arrives with loss or physical damage.
Document at Delivery
Note any visible physical damage or shortage directly on the carrier's Delivery Receipt (POD) before signing.
Photographic Evidence
Capture clear high-resolution photos of damaged packaging, container seal numbers, and interior cargo condition.
Formal Notice to Dispatch
Email [email protected] with your Waybill number, commercial invoice, and inspection report within 7 days.
Underwriter Settlement
Our claims department reviews documentation and coordinates formal insurer settlement within 14 business days.
Download Shipper Documents
Standard Apex Bill of Lading (BOL)
Standard multi-modal bill of lading template for ground, air, and ocean bookings.
Commercial Invoice & Packing List Template
Compliant format for customs declarations across US, EU, UK, and APAC authorities.
Customs Power of Attorney (POA)
Authorization form permitting Apex Freight HUB to file customs declarations on your behalf.
Dangerous Goods (DG) Declaration Guide
IATA & IMO compliance checklist for hazardous materials and lithium battery transport.