Privacy Policy

1. Introduction

Apex Freight HUB ("Apex," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services, and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Financial Data: includes bank account and payment card details.
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data: includes information about how you use our website, products and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Service Delivery: To provide logistics services, process shipments, and manage deliveries.
• Account Management: To manage your account, including registration and authentication.
• Communication: To communicate with you about your account, shipments, or our services, including updates and notifications.
• Improvement: To improve our website, products, and services through analytics and research.
• Legal Compliance: To comply with a legal or regulatory obligation.

4. Data Sharing and Disclosure

We may share your personal data with the parties set out below for the purposes set out in this policy:

• Service Providers: External third parties such as carriers (e.g., UPS, DHL, FedEx, Maersk), payment processors, and IT service providers who perform services on our behalf.
• Business Partners: Trusted partners with whom we collaborate to offer you specific products or services.
• Legal Authorities: Regulatory bodies, law enforcement agencies, or other authorities if required by law or to protect our rights.
• Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

5. International Transfers

We operate globally and may transfer your data to countries outside of your country of residence, including to the United States and other countries where our servers or service providers are located. When we transfer your data internationally, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: